[Eng] Application support or Technical support

Application support roles

If you enjoy working with software and are keen to find a good application support job these are the most desirable skills employers will be on the lookout for:

• SQL
• Java
• Front-end development (HTML, CSS, JavaScript)
• .NET languages

Programming skills are not always required and positions in which candidates support CRM / ERP systems and proprietary software also fall into this bracket.

Application support job titles to look out for when applying for jobs include App Support, Software Support and Helpdesk Analyst.

Technical support roles

Entry-level roles for those interested in infrastructure careers usually include an element of internal or end-user support. The most sought-after skills for this IT career path are in Windows Server and Cisco technologies.

Further certifications in these areas really add weight to an application and many employers will offer educational assistance to help staff upskill. Technical support job titles to look out for when applying for jobs include Technical Support, Desktop Support and Helpdesk Engineer.

SQL or Active Directory?

There are many areas of crossover between Application and Technical Support (as both require a general understanding of Operating Systems and how networks function) but SQL is rarely required for the former nor Active Directory for the latter…at least at entry-level.

Your future career

For Application Support Analysts include Software Developer, IT Consultant and Business Analyst.

For Technical Support Engineers common career paths include Systems Administrator, Network Engineer and IT Manager.